To be eligible for a return, your item must be in the same condition that you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your original method of payment, within 3 working days.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Then contact your credit card company, it may take some time before
your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item,
send us an email at email@example.com
and send your item to:
1 Haddington Place, Edinburgh, EH74AE, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, we would advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.